Delete your account in the App
- Open Cathartic and sign in, if you are not signed in already.
- Go to Settings → Profile and choose Delete account.
- Type DELETE to confirm. If you have not signed in during the last few minutes, the App asks for your password or your Google sign-in again (with Sign in with Apple, it asks you to sign out and sign in again), so nobody else holding your phone can delete your account.
- If Drive sync is on, you can tick Also delete my Cathartic data in Google Drive to have the App remove its files from your Drive as well.
The deletion happens straight away. When it is finished, the App returns to guest mode on that device.
Request deletion by email
If you no longer have the App, or the in-app deletion fails, send an email to gamemaster@featurehear.com with the subject "Delete my Cathartic account". This works for every account, including restricted ones.
- Write from the email address you use to sign in to Cathartic. This is how we verify that the request comes from you.
- If you can no longer use that address, write from another one and include the account email address in the message. We may ask a follow-up question to confirm your identity.
- Signed in with Google? Your account email is your Google address.
- Signed in with Apple and chose Hide My Email? Your account email is the relay address, so write from any address and include it. Your Apple Account settings show it under Sign in with Apple → Cathartic.
We handle email requests within 30 days and reply when the deletion is complete.
What we delete
Either way, we permanently delete:
- your sign-in account (email address, display name, user ID) in Firebase Authentication,
- your player profile in Firestore,
- every game record stored in our database, including the email address on those records,
- your leaderboard and daily-trial entries, so your name disappears from all rankings,
- your multiplayer data: duel ratings, your name and user ID in past duels, your friends list and friend requests, medals, team-game seats and your name on shared team-game boards, and minigame saves such as the Tower of Knowledge,
- any moderation records attached to your account.
If you signed in with Apple, we also revoke the App's access to your Apple ID and delete the token Apple issued for it.
Once deleted, the data cannot be restored.
What we keep
We keep one audit entry recording that a deletion took place. It contains a one-way hash of your email address, from which the address itself cannot be recovered, together with the date. It exists to detect abuse of repeated account creation and is not used for anything else.
Past duels stay in the other player's record in anonymised form (the result and the ratings, without your name or user ID), and team games that had already started keep their shared board for the other players, with your name and user ID removed. Daily backups of the multiplayer database are kept for 14 days, so your data also disappears from them within 14 days of the deletion.
What you need to remove yourself
Two kinds of data are never in our hands, so we cannot delete them for you (in-app deletion removes this device's copy of your account data, and optionally your Drive data):
- Data on your device. Your decks, cards and study history are stored locally. Uninstalling the App removes them.
- Data in your own Google Drive (only if you turned on Drive sync). Open Google Drive on the web, go to Settings → Manage apps, find Cathartic and choose Delete hidden app data. To revoke the App's access entirely, open your Google Account → Security → Third-party apps & services and remove Cathartic.
Deleting data without closing the account
If you only want part of your data removed, for example your leaderboard history or a change of display name, email us the same way and say what you want changed. See the Privacy Policy for all your rights.
Contact
gamemaster@featurehear.com